Returns & Exchanges

Due to the perishable nature of our artisanal food products, we cannot accept returns; however, we are committed to ensuring your Eleven Madison Home experience is exceptional. If your order arrives damaged or does not meet our quality standards, please contact our guest relations team within 7 days of delivery.

Return Process

• 1.
  Inspect Your Delivery

  Carefully examine your package upon arrival for any signs of damage or temperature inconsistency that may have occurred during transit.

• 2.
  Document Issues

  Capture clear photographs of the product, the packaging, and the shipping label to help us improve our logistics and verify your claim.

• 3.
  Contact Guest Relations

  Send an email to our support team with your order number and the gathered documentation to initiate a review of your request.

• 4.
  Resolution Process

  Our team will evaluate your inquiry within 48 hours to provide a resolution, which may include a replacement delivery or a credit to your account.